A Reflection of 2025

As we reflect on another remarkable year at Nazareth Home, it is with great gratitude for the community of stakeholders who have led us across the past few years during so many changes in healthcare and in long-term care. At Nazareth Home, we are anchored in tenets that do not change with the times or with uncertainty. Spirituality and belief, compassion, cooperation, a desire for excellence, and respect for all people are the themes that guide our daily experience and our future.

Within this environment and experience, we hope to create a sense of belonging and well-being for all who live, work, and play at Nazareth Home. We see evidence of this in our recognition by Newsweek and US News and World Report naming us among the top 10 percent across the country in performance. Once again, we achieved top workplace recognition and recognition for our customer satisfaction scores. These accolades help us set our course.

Yet the real vision comes from the voices around us and from our Founders. Compelled by the love of Christ, our mission is to live in that love, being present each day for everyone. With love, courage, and compassion, we serve and create the thriving community that is Nazareth Home.

We are thankful for the year of 2025 and look forward to this next year of opportunities with your partnership and support.

Mary Haynes, RN, MS, MSN, CNHA
President/CEO
Nazareth Home

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Finding Hope and Healing: Tom Osbourn’s Path at Nazareth Home

Tom Osbourn

Finding Hope and Healing: Tom Osbourn’s Path at Nazareth Home

Tom Osbourn

When Tom Osbourn collapsed in his Germantown home in September 2023, his blood sugar had spiked to an almost unimaginable level, 2,000 mg/dL. Alone and unconscious on the kitchen floor, Osbourn slipped into a two-week coma. Doctors put him on a ventilator and his family prepared for the worst.

“I really thought we were going to lose him,” said his sister, Alice Bridges. “He was in such critical condition. It was terrifying.”

His brother, Vince, was the one who found him after their mother sensed something was wrong.

“It was a shock,” Vince said. “He was unconscious, things were strewn across the floor. It didn’t look good. If Mom hadn’t insisted we check on him, he wouldn’t be here today.”

Osbourn’s recovery since then has been nothing short of remarkable. A retired mechanical engineer, Osbourn once drafted parts for hydraulic lifts help people with disabilities access swimming pools. That same spirit of ingenuity and persistence helped him fight through months of hospitalization and physical therapy.

“There were days I didn’t want to get up for therapy,” Osbourn said. “But I knew if I didn’t, I’d lose my chance at recovery. I had to push myself.”

After stints in acute care and skilled nursing, Osbourn arrived at Nazareth Home to continue his recovery. What began as short-term rehabilitation soon turned into something more. With the support of his care team and family, Osbourn made the difficult decision to sell his house and stay at Nazareth Home.

“It wasn’t easy,” Osbourn admitted. “But I knew I couldn’t risk going back to old habits, living alone and eating poorly. Here, I’ve got good food, great care, and people who are looking out for me.”

That peace of mind extends to his family.

“There’s such a sense of relief,” Alice said. “He’s safe, he’s cared for, and most importantly, he’s happy.”

Since embracing Nazareth Home as his new residence, Osbourn has become more engaged with the community.

“The therapists and staff here are incredible,” Osbourn said. “They make you feel like family. They motivate you, support you, and give you hope.”

Bridges believes her brother’s journey is a testament to resilience and the value of community-based care, something that has brought peace of mind to them both.

 “It’s been a long road, but I feel good. I’m talking, I’m walking, and I’m living again. I can’t say enough about the people here, they’ve made all the difference,” Osbourn said.

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From Recovery to Renewal — Susie Schuster’s Journey at Nazareth Home

From Recovery to Renewal — Susie Schuster’s Journey at Nazareth Home

Susie SchusterLOUISVILLE, Ky. — When Susie Schuster arrived at Nazareth Home’s Highlands campus in February, she was unable to walk or speak clearly, her thoughts foggy and her memory scattered. Now, just a few months later, she’s talking with ease, laughing with neighbors, and confidently navigating her days. It’s a transformation she credits to family and a community that truly cares.

A St. Louis native, Schuster has spent her life in service to others. Inspired by her parents who were both social workers, she earned a graduate degree in social work and built a career spanning child protective services, elder care, and work on Native American reservations.

“They [Native Americans] were so down to earth,” she said of her time on the reservation. “They taught me a lot. It was a whole new way of life.”

After her husband passed away about 20 years ago, Schuster remained in Arizona, where they had built a life together. But in November 2024, everything changed. Friends found her unresponsive on the floor of her home. She had a severe fall, and as a result, sustained a concussion. Though doctors were unsure of the cause, the result was significant trauma, requiring brain surgery and an extensive recovery.

Her sister, Sheila, who lives in Louisville, coordinated care across multiple states and eventually helped bring Susie to Nazareth Home.

“At that point, I didn’t think I had any choice,” she recalled. “But Sheila knew this place [Nazareth Home] and said it would be the best fit.”

Schuster began her recovery in memory care.

“It was comfortable, and I was safe, but I knew I needed more interaction. I told Sheila, ‘I need to be talking to more people.’”

That honest conversation led to her transition into a more social setting at Nazareth Home in May, where her recovery accelerated.

“I started sitting at tables, chatting with others, choosing what I wanted to eat from the menu, just participating in everyday life again,” she said.

Alongside therapy at a local speech clinic and the support of her caregivers at Nazareth Home, Schuster found her words returning.

“The staff here never rushed me. They didn’t finish my sentences. They just waited, gave me space to speak, and encouraged me every step of the way,” she said. “I’ve had many people help me, my family, friends, and the people here. I couldn’t have done it without them.”

Today, Schuster walks the halls with confidence and jokes with staff. Her journey reflects the power of community-based care and the role Nazareth Home plays in helping individuals not only recover but thrive. Schuster, who once lost her voice, now shares her story with hope and clarity.

She’s even thinking about returning to Arizona one day. “That’s still home,” she says with a smile. “And now, I feel like myself again.”

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Grateful Beyond Words: A Family’s Experience at Nazareth Home

Holding hands, caregiver and senior woman in wheelchair for support outdoor in retirement home. Love, trust and healthcare nurse or medical wellness doctor for disability patient with kindness.

Grateful Beyond Words: A Family’s Experience at Nazareth Home

Holding hands, caregiver and senior woman in wheelchair for support outdoor in retirement home. Love, trust and healthcare nurse or medical wellness doctor for disability patient with kindness.
 
“My mother Mildred, 88, underwent a hip replacement and was allocated a place in your unit. The recovery wing as well as the entire facility is exemplary: clean, homey, welcoming, well-equipped, comfortable. What I want to highlight is even though the facility itself is great, it is the human resources and the staff that are the real strengths and places where Nazareth is leagues ahead of much healthcare.

 

Your team is professional and well-trained, not just in health matters but in communication and dealing with people. Their level of care towards patients and their families is outstanding. The compassion shown to my mother and her circumstances exceeded expectations. It is faultless. 

 

In difficult times of vulnerability, it is reassuring to know one’s loved ones are in safe hands. I would like to give special mention to Susie Steiden. She was my mother’s care worker. I live abroad in the UK and was only able to be in Kentucky for one day after she transferred to Nazareth. This was a huge worry to both my mother and myself. I needn’t have worried at all. 

 

My mother’s recovery and circumstances were challenging, but due to Susie’s compassion, advice, and guidance, my mother’s recovery and the technicalities involved with her recovery were better than we hoped for. Susie went beyond the call of duty to let me know how my mother was progressing. She guided me towards available resources and helped create the best aftercare plan. She spent time informing me of her progress and updating me about what was needed. Living far away, managing would not have been possible without Susie. She is an angel and a very compassionate and professional. It was important to us that she is recognised for her outstanding work.

 

The whole team – nurses, PTs (including Aida), and the finance staff – were wonderful too and made my mother’s best recovery possible. I am grateful and appreciative of all you do. Thank you all so very much.” –Desiree Stevens
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Nazareth Home cel­e­brates National Skilled Nursing Care Week

Nazareth Home cel­e­brates National Skilled Nursing Care Week

Nazareth Home cel­e­brates National Skilled Nursing Care Week

Nazareth Home cel­e­brates National Skilled Nursing Care Week

“We’re like family here” — our team members share what makes Nazareth Home special in this touching Spectrum News feature! During our weeklong “Tapestry of Life” celebration, we honored the nurses and staff who create an environment of dignity and joy for our residents. As Kentucky’s premier senior living center, we know exceptional care starts with exceptional people. Watch the full video to see how we celebrated National Skilled Nursing Care Week!

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Mary Haynes receives Optimize Aging 2.0 Lifetime Achievement Award


Mary Haynes receives Optimize Aging 2.0 Lifetime Achievement Award

This month we honor our true visionary in elder care, Mary Haynes, this year’s recipient of the Aging2.0 Lifetime Achievement Award! As CEO of Nazareth Home, Mary has redefined person-centered care, creating a place where individuals don’t just age—they thrive. Her leadership set the national standard, earning Nazareth Home recognition as a top facility by U.S. News and Newsweek. Thank you, Mary, for inspiring compassionate care and transforming lives.  We are honored to work alongside you and continuously learn from your expertise.

 
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Louisville Nursing Home Helps Senior Citizens to Map Out Voting Plans​


Louisville Nursing Home Helps Senior Citizens to Map Out Voting Plans

LOUISVILLE, Ky. (WAVE) – Early voting has come to an end in Kentucky, but for some, casting their ballot comes with challenges.

As of Sunday, more than 792,475 Kentuckians have voted in the 2024 general election. For senior citizens, however, there can be many factors getting in the way of getting to the polls.

Becca Gervasio, the life enrichment director at Nazareth Home, a Louisville long-term care center, said mobility and transportation issues can prevent older people from going to the polls to vote in person. So she said they decided to do something about it.

“Every year it is essential that we give every American the opportunity to vote in whatever way is most convenient for them,” she explained. “So for us, it was requesting absentee ballots for our population here at Nazareth Home mostly to ensure that their voices were heard and they did not have to wait in long lines outside.”

Gervasio said the residents at Nazareth Home are very invested in their community.

“As soon as the portal opened to request absentee ballots, they were knocking on my door,” she added. “They were ready to have their votes cast to make sure that they had an impact on what was going to happen in the future.”

One of those residents is Glenda Hodges-Cook. She has been living at Nazareth Home for just over a year. She told WAVE News she has always had an interest in politics.

“I have children and grandchildren and they will grow up and they will want a government that is responsive to their needs,” she mentioned.

Hodges-Cook feels it is extremely important to vote in the 2024 general election, which is why she said she is grateful for the nursing home’s help with getting her ballot in the mail.

“I feel responsible to vote,” she added. “What happens on Tuesday will have ramifications for hundreds of years.”

After seeing the residents’ excitement for casting their votes, Gervasio hopes younger voters will find time to learn from the older generation.

“I would so strongly encourage people to go out and vote themselves and speak to the older generations about their political experience and their experience seeing what has gone on in their communities during their lifetimes and how politics have had an impact on that,” she expressed.

 
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Nazareth Home Distinguished as a VOHRA Center of Excellence for Wound Management​


Nazareth Home Distinguished as a VOHRA Center of Excellence for Wound Management

 

Nazareth Home has been recognized as a Center of Excellence for Wound Management by VOHRA Wound Care. VOHRA, the largest group of wound physicians in the United States, offers this comprehensive training exclusively to select facilities that meet rigorous quality standards. Once the weeks-long training and testing are completed, the certification is awarded only to facilities that have at least 2 nurses on staff with full education completion. Nazareth Home is proud to have 3 nurses on staff with this specialized training based on international standards in wound care. We are one of two facilities in Louisville to receive this recognition, showing our commitment to exceptional management of geriatric wound care. As VOHRA partners with leading facilities dedicated to improving the quality of life for patients, this certification allows Nazareth Home to remain current on best practices in wound care through access to continuous learning programs with VOHRA.

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Nazareth Home Named One of America’s Best Nursing Homes ​


Nazareth Home Named One of America’s Best Nursing Homes

Newsweek ranks Nazareth home #1 nursing home in Kentucky

Louisville, Ky. (September 25, 2024) — Nazareth Home is one of America’s Best Nursing Homes in the United States, according to Newsweek. The Louisville-based long-term care and recovery community has 118 certified beds and received the honor based on its exemplary care for residents

The rankings, which were officially released this week by Newsweek, recognize leading nursing homes across 25 states with the highest number of facilities, as determined by the Centers for Medicare & Medicaid Services (CMS). Nazareth Home’s inclusion on the list underscores the excellence of its care, which was carefully evaluated using four key data sources:

  • Quality Metrics: CMS data to assess medical key performance indicators.
  • National Online Survey: Input from thousands of medical professionals, including registered nurses, nursing home managers, and other care providers.
  • Accreditation Data: Information provided by The Joint Commission (TJC) and the Commission on Accreditation of Rehabilitation Facilities (CARF).
  • Google Reviews: Used as a proxy to evaluate resident satisfaction.

 

“We are incredibly honored to be named one of America’s Best Nursing Homes for 2025,” said Mary Haynes, CEO of Nazareth Home. “This award is a testament to the dedication of our staff and their unwavering focus on ensuring the highest level of care for our residents. We are proud to be acknowledged among the top facilities in the country, and we will continue to strive for excellence in everything we do.”

As part of the award, Nazareth Home was ranked the #1 nursing home in all of Kentucky. For more information about the award, please visit this link.About Nazareth Home

Founded by the Sisters of Charity of Nazareth, Nazareth Home is an award-winning, nonprofit long-term care and recovery community. We are a recognized leader in delivering person-centered health and wellness services for aging adults. Through individualized care, innovative technologies, and meaningful connections, elders are empowered to explore the joy of living. To learn more, visit nazhome.org. 

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Twilight Wish – Nonprofit Grants Wishes for Louisville’s Aging Population


Twilight Wish - Nonprofit Grants Wishes for Louisville’s Aging Population

There’s a new nonprofit in town. And for Louisville’s elders, it could be life-changing. 

It’s called Twilight Wish, and it exists to grant “wishes” to seniors – anything from trips to Normandy, to a couple jars of special spaghetti sauce.

“Every single wish has been meaningful for me,” says Julie Hartmann, director of the new Louisville chapter. She has worked with the organization since 2009 and was instrumental in bringing a chapter to Kentucky.

Hartmann began a career in physical therapy in 1985, and in the course of her work, began to serve in geriatrics. “That really solidified my love for the older adult,” she says. “I met people from all walks of life, from farmers who lived way out to high-level executives who ran a company, and really gained an appreciation for growing older and what it was all about. I just always felt like there was something I could do to give back.”

She began to search for a way to do so, and discovered Twilight Wish.

The organization is dedicated to granting the wishes of men and women over the age of 65. Seniors or their families may fill out a form, found on the foundation’s website, requesting a wish. This is then reviewed and, if possible, the wish will be granted.

twlight wish recipent“If you’re in a nursing home, you automatically qualify, and veterans automatically qualify,” Hartmann says. She adds that they honor a history of servanthood, helping those who “give back to the community in some way, shape or form. It can be anything from ‘I started the Red Cross’ to ‘I knit Afghans for local nursing homes.’ There’s some way that people are giving back.”

The goal is to do something special for the senior that they would not have the means to do for themselves, whether for financial or other reasons. “I think in all the years I’ve done it, there’s never been somebody who hasn’t met those criteria,” Hartmann says.

Because eligibility allows seniors from so many backgrounds to participate, a wide scope of wishes are represented. A “simple needs” wish may be having an accessibility ramp built at one’s house; “celebrating a life” is for those with limited life expectancies and may include returns to a job or hometown. “Living life to the fullest” wishes range from meeting celebrities to cross-country, 18-wheeler trips, and any experience in between.

There are also “veterans’ wishes,” which make up a third of those granted and can overlap with any of the three categories. No matter the wish or the recipient, the end goal, as summed up in the foundation’s brochure, is this: “to make the world a nicer place to age, one Twilight Wish at a time.”

When Hartmann discovered Twilight Wish in 2009, only six years after its inception, a few hundred wishes had been granted. She says there have now been over 5,000.

“I’ve left crying because of the impact of a wish,” Hartmann says. “It made me take a step back in my own life and realize how good I have it. Sometimes we just don’t think about that. We spend a lot of time complaining about things, but then somebody’s wish is time with a therapy dog or two jars of special spaghetti sauce, or time with a family member that they haven’t seen in a while.” It’s a reminder of the importance of the seemingly simple.

When she’s at events, Hartmann asks older adults what they might want if they could wish for anything. The common response is, “I’ve got everything I need.”

Today, Louisville has its own chapter. The startup process wasn’t easy; Hartmann says it included learning about a host of local organizations that could “help me get the word out, and help connect me to people who maybe have organizations that might want to donate or help. It’s a learning curve to know the city.”

Hartmann and others involved were persistent, and the Louisville chapter opened in June 2023. It was granting wishes within three months of opening.

Hartmann says the Louisville chapter will recognize and celebrate older adults that live in the area. “It’s a great place to age, so let’s celebrate it in every way possible,” she says. “Let’s find the adults that are kind of quiet behind the scenes that deserve more. That’s who I’m looking for.”

twlight wish recipentThese behind-the-scenes people come from all situations. “One lady wanted a flagpole,” Hartmann says. “She was dying of cancer and she said, ‘I want a flagpole for my son to be able to look at every day and think about strength.’”

One man’s wish was for a new pair of shoes and socks. “He was in assisted living,” Hartmann says. “He walked out in the parking lot every day and his shoes were worn out, so he just wanted a pair of shoes and socks. He went up to Dick’s Sporting Goods and he got to pick out a pair of shoes and socks. It was so exciting for him. He wouldn’t take them off.”

The Louisville chapter recently bought two iPads for Nazareth Home. “One of the Bellarmine University classes is going to go over and teach them how to use them,” Hartmann says.

Many of these wishes may look small on the outside, but to these seniors, they’re a blessing received with a grateful attitude that people of any age can learn from.

twlight wish recipent

“Personally, I love the smaller wishes,” Hartmann says. “I think they’re much more meaningful for me and for the person.”

As the Louisville chapter grows, Hartmann encourages the community to get involved. Whether this is through volunteering – even volunteering to grant a wish – or through donating funds or goods, any help can be a big help. The impact, however, can be even more widespread. “Everybody has needs; everybody has things that they can offer,” Hartmann says.

She encourages everyone, no matter the time or place, to “be supportive of the older adults. Listen to what they are saying. Be respectful.”

It’s both a community-wide effort and a personal privilege. “The older adults that we’re dealing with, they’ve been through a lot and they’ve seen a lot,” Hartmann says. “We can learn a lot from them if we take the time. Don’t forget about the older adults in your life. Reach out, continue to be a part of their life, support them. If there’s a wish that they might want, let us know.”

This kind of support, whether affiliated with Twilight Wish or not, is an easy way to improve the lives of our aging loved ones, peers, coworkers and community members.

“There’s no playbook for getting older,” Hartmann says. “There’s going to be a big variety of people, from those who are doing really well and have a great support system to those individuals who are alone and have no support, and could use a little bit of Twilight Wish in their life.”

The process is different for each and every person, but in every situation, the community can play an important role in making Louisville a nicer place to age, one moment, one smile, and one Twilight Wish at a time.

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