Nazareth Home campuses receive high customer satisfaction ratings

Nazareth Home elders and family members report happiness with their care, exceeding the national average, according to the 2020 customer satisfaction report by Pinnacle Quality Insight. 

The survey is designed to measure residents’ satisfaction with regard to their quality of care and quality of life. Nazareth Home is making its mark on the national scale by providing exceptional long-term care to elders.

“Our number one priority is keeping elders healthy, engaged, and safe,” Nazareth Home President and CEO Mary Haynes said. “We are thankful this data supports the fact that we are providing an environment that engages employees to provide high-quality care where elders can thrive and that families can feel good about.”

With the scale being 1 to 5 and 5 being the highest, Nazareth Home Highlands ranked over 4 in every category. Here are a few highlights from the results:

      • Nazareth Home’s response to problems received 5 out of 5. 
      • The cleanliness of the campus is ranked at 4.94.
      • Willingness to recommend Nazareth Home to others, personal care and overall resident satisfaction earned a score of 4.88.

Nazareth Home Clifton received superb results as well.

      • Communication to elders and family members, safety and security and willingness to recommend to others, received the highest score of 5.
      • Cleanliness of the campus ranked at 4.80
      • Personal care earned a score of 4.75

“While we are always looking to improve our services to exceed customer expectations, the consistent above-average scores represent our dedication to compassionate person-centered care,” said Haynes. “I am pleased that our hard work is appreciated by the elders and their loved ones.”

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